1. Agreement to These Terms
By accessing or using the CasiYou Casino website at casiyou-casino-nz.com, registering an account, making a deposit, or participating in any game or promotional offer available on the platform, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions in full. These Terms govern the relationship between you as a player and CasiYou Casino, operated by the company at 2/318 Lambton Quay, Wellington Central, Wellington 6011, New Zealand.
If you do not agree with any part of these Terms, you must not use this website or create an account. We reserve the right to revise these Terms at any time. Continued use of the site following any such revision constitutes your acceptance of the updated Terms. It is your responsibility to review this page periodically.
2. Eligibility and Account Registration
2.1 Age Requirement
Access to CasiYou Casino is strictly restricted to persons who are 18 years of age or older. This is a legal requirement under New Zealand law. We take age verification seriously. By creating an account, you declare that you meet the minimum age requirement. We may at any time request documentary proof of age, and access to the platform will be suspended until satisfactory verification is provided. Any account found to belong to a person under the age of 18 will be closed immediately and any funds held in that account may be forfeited in accordance with applicable law.
2.2 Geographic Restrictions
CasiYou Casino is directed at players located in New Zealand. It is your responsibility to determine whether accessing and using this platform is lawful in your jurisdiction. The site must not be used by persons located in jurisdictions where online gambling is prohibited.
2.3 One Account Per Player
Each player is permitted to hold one account only. Creating duplicate accounts, whether in your own name or using another person’s identity, is prohibited. If multiple accounts are detected, we reserve the right to close the duplicate accounts, withhold any associated bonuses, and suspend or permanently terminate the original account depending on the circumstances.
2.4 Accurate Information
When registering, you must provide accurate, complete, and current personal information. This includes your full legal name, date of birth, residential address, phone number, and email address. Providing false or misleading information constitutes a breach of these Terms and may result in immediate account closure and forfeiture of funds.
3. Account Verification (KYC)
CasiYou Casino operates in accordance with anti-money laundering obligations and knows its customers through a formal verification process. Before processing withdrawals or at any point we deem appropriate, we may ask you to submit identity documents. These typically include:
- A government-issued photo ID such as a New Zealand passport or driver licence
- Proof of residential address dated within the last three months, such as a utility bill or bank statement
- Proof of payment method, such as a front copy of the card or a screenshot of an e-wallet account
We may also request source of funds documentation in certain circumstances. Failure to provide the required documents within a reasonable timeframe may result in the suspension or closure of your account. All documents are handled in accordance with our Privacy Policy.
4. Deposits and Withdrawals
4.1 Deposits
CasiYou Casino accepts deposits via Visa, Mastercard, Apple Pay, Google Pay, Bitcoin, Ethereum, USDT, and other methods displayed at the cashier. Deposits are generally credited to your account promptly, though processing times may vary depending on the payment provider. We do not accept deposits from third parties. All funds deposited must come from a payment method registered in your own name.
4.2 Withdrawals
Withdrawal requests will only be processed once your account has been fully verified. We aim to process withdrawal requests promptly. The time it takes for funds to reach you depends on the payment method selected. Cryptocurrency withdrawals are typically faster than traditional banking methods. We reserve the right to request additional verification before releasing funds if there is any reason to suspect fraudulent activity, bonus abuse, or a breach of these Terms.
4.3 Withdrawal Limits
Minimum and maximum withdrawal limits apply and are displayed in the cashier section of your account. We reserve the right to pay large withdrawals in instalments where required. Withdrawals requested in excess of bonus winnings caps may be adjusted accordingly.
4.4 Currency
Player accounts may be denominated in New Zealand Dollars (NZD). Where a currency conversion is required, the applicable exchange rate at the time of the transaction will apply. CasiYou Casino is not responsible for any losses arising from exchange rate fluctuations.
5. Bonuses and Promotions
5.1 General Bonus Terms
CasiYou Casino offers various promotional offers including the Golden Entry Offer of 100 Free Spins plus a 100% match deposit bonus up to NZ$500 for new players, along with a range of reload bonuses, free spins offers, and a welcome package up to NZ$2,000. All bonuses are subject to the specific terms attached to each individual offer in addition to these general Terms.
5.2 Wagering Requirements
Bonus funds and free spin winnings are subject to wagering requirements before any withdrawal can be made. The applicable wagering requirement will be stated clearly in the bonus terms of each promotion. You must complete wagering within the timeframe specified. Bonuses that are not wagered within the allotted period will expire and be removed from your account.
5.3 Bonus Restrictions
- Only one bonus may be active at a time unless otherwise stated
- Bonuses are for personal use only and may not be transferred or exchanged for cash prior to meeting wagering requirements
- Deposits made using certain payment methods may not qualify for bonus offers. This will be indicated at the time of claiming a bonus
- Abusing bonus offers, including but not limited to placing low-risk bets solely to meet wagering requirements, may result in bonuses being voided
- CasiYou Casino reserves the right to withdraw or amend any promotional offer at any time without prior notice
5.4 Free Spins
Free spins are valid only on the specified games and for the duration stated in the promotion. Winnings from free spins are credited as bonus funds and are subject to wagering requirements. Any unused free spins will expire at the end of the promotional period.
6. Gameplay Rules and Conduct
6.1 Game Availability
CasiYou Casino offers a range of casino games including video slots, live dealer tables operated by Evolution Gaming, crash games, and classic table games. The availability of specific games may vary and is subject to change without notice. Certain games may not be available in demo mode or may be excluded from bonus wagering.
6.2 Technical Failures
In the event of a technical malfunction, disconnection, or software error during gameplay, the round in progress may be void. CasiYou Casino is not liable for losses arising from technical failures beyond our control. Where a game result cannot be verified, the wager will be returned to your account balance.
6.3 Prohibited Conduct
The following conduct is prohibited and may result in immediate account suspension, forfeiture of funds, and referral to relevant authorities:
- Using automated software, bots, or artificial intelligence to interact with the platform
- Colluding with other players to gain an unfair advantage
- Exploiting software bugs or errors rather than reporting them
- Using a VPN or proxy to circumvent geographic restrictions
- Engaging in any form of fraud, chargeback abuse, or payment manipulation
- Opening accounts using another person’s identity or payment details
7. Responsible Gambling
CasiYou Casino is committed to promoting responsible gambling. We recognise that for some people gambling can become problematic, and we take our duty of care to players seriously.
7.1 Player Tools
We provide players with a range of tools to help manage their gambling activity, including:
- Deposit limits (daily, weekly, or monthly caps on funds added to your account)
- Loss limits (caps on how much you can lose within a set period)
- Session time reminders and time limits
- Self-exclusion options (temporary or permanent)
- Reality checks to help you track how long you have been playing
To activate any of these tools, please contact our support team at support@casiyou-casino-nz.com or call us on +64 4 736 0525.
7.2 Self-Exclusion
If you feel that gambling is having a negative effect on your life or the lives of those around you, you have the right to self-exclude from CasiYou Casino. A self-exclusion request will be acted upon promptly. During a self-exclusion period, we will use reasonable measures to prevent you from opening a new account or participating in any gaming activity. Self-exclusion does not automatically extend to other gambling websites.
7.3 Support Organisations
We encourage any player who is concerned about their gambling to seek help. The following organisations offer free and confidential support to New Zealanders:
- Problem Gambling Foundation of New Zealand: 0800 664 262
- Gambling Helpline: 0800 654 655
- Lifeline Aotearoa: 0800 543 354
7.4 Underage Gambling Prevention
We strongly advise parents and guardians to make use of internet filtering software to prevent minors from accessing gambling websites. If you suspect that a minor has accessed CasiYou Casino, please notify us immediately at support@casiyou-casino-nz.com.
8. Privacy and Data Protection
CasiYou Casino collects and processes personal data in accordance with its Privacy Policy. By registering an account, you consent to the collection, processing, and storage of your personal information for the purposes of account management, identity verification, fraud prevention, regulatory compliance, and customer support. We do not sell your personal data to third parties for marketing purposes. Full details of how your data is used and your rights in relation to that data are set out in our Privacy Policy, available on this website.
9. Intellectual Property
All content on the CasiYou Casino website, including but not limited to text, graphics, logos, game content, software, and database structures, is the property of CasiYou Casino or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on this site without our express written permission. Nothing in these Terms grants you any right, title, or interest in any intellectual property owned by CasiYou Casino.
10. Limitation of Liability
To the fullest extent permitted by New Zealand law, CasiYou Casino shall not be liable for any indirect, incidental, special, consequential, or punitive losses arising out of or in connection with your use of this website or participation in any games. This includes but is not limited to loss of winnings, loss of data, loss of business, or losses caused by third-party payment processing delays.
Our total liability in any given circumstance shall not exceed the amount deposited by you in the calendar month in which the relevant incident occurred. Nothing in these Terms limits our liability for fraud, gross negligence, or any matter that cannot lawfully be excluded under applicable New Zealand law, including the Consumer Guarantees Act 1993 where applicable.
11. Anti-Money Laundering and Financial Crime Prevention
CasiYou Casino maintains compliance with New Zealand’s Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act). We are required to monitor transactions, report suspicious activity, and carry out customer due diligence. By using our platform, you confirm that all funds used for gambling are from legitimate sources and that you are not using our services to facilitate money laundering, tax evasion, or any other financial crime.
We are required by law to report certain transactions and suspicious activity to the New Zealand Police Financial Intelligence Unit and other relevant authorities without prior notice to the account holder. We will not be liable for any losses you suffer as a result of such reporting where it is undertaken in good faith.
12. Account Suspension and Termination
12.1 Suspension by CasiYou Casino
We reserve the right to suspend or close any account without prior notice if we reasonably believe that:
- You have breached any provision of these Terms and Conditions
- Your account has been involved in fraudulent or criminal activity
- You have provided false information during registration or verification
- Your account poses a risk of financial harm to CasiYou Casino or other players
- We are required to do so by law or regulatory instruction
Where an account is closed due to a breach of these Terms, any bonus funds in the account will be forfeited. Real money balances will be returned to you after the completion of any relevant investigation, subject to applicable deductions.
12.2 Closure by the Player
You may close your account at any time by contacting us at support@casiyou-casino-nz.com or by calling +64 4 736 0525. Prior to closure, any outstanding wagering requirements must be noted. Real money balances will be returned to you via your preferred payment method following satisfactory verification, provided there is no outstanding investigation.
13. Disputes and Complaints
If you have a complaint or dispute relating to your account, a game outcome, or the application of these Terms, we encourage you to contact our customer support team in the first instance. Our support team is available 24 hours a day, seven days a week via:
- Email: support@casiyou-casino-nz.com
- Phone: +64 4 736 0525
- In person or by post: 2/318 Lambton Quay, Wellington Central, Wellington 6011, New Zealand (Monday to Saturday, 9AM to 6PM)
We will acknowledge your complaint promptly and aim to provide a substantive response within 10 business days. Where a complaint cannot be resolved to your satisfaction through our internal process, you may have the right to seek resolution through an independent dispute resolution body or relevant regulatory authority in New Zealand.
14. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of New Zealand. Any disputes arising out of or in connection with these Terms that cannot be resolved through our internal complaints process shall be subject to the non-exclusive jurisdiction of the New Zealand courts. Players based in New Zealand also retain the benefit of any applicable mandatory consumer protection provisions under New Zealand law.
15. Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be treated as severable from the remaining provisions. The remaining Terms shall continue in full force and effect and shall not be affected by the removal or modification of the offending clause.
16. Entire Agreement
These Terms and Conditions, together with our Privacy Policy, Cookie Policy, Bonus Terms, and Responsible Gambling Policy, constitute the entire agreement between you and CasiYou Casino with respect to your use of this website. They supersede any prior representations, discussions, or agreements whether written or oral. No employee or representative of CasiYou Casino has authority to make representations or warranties that are not contained in these documents.
17. Contact Us
For any questions regarding these Terms and Conditions, please get in touch with our team:
- Email: support@casiyou-casino-nz.com
- Phone: +64 4 736 0525
- Address: 2/318 Lambton Quay, Wellington Central, Wellington 6011, New Zealand