Who We Are and How to Reach Us
CasiYou Casino operates this website at https://casiyou-casino-nz.com/ and is responsible for the personal information collected through it. Our registered address is 2/318 Lambton Quay, Wellington Central, Wellington 6011, New Zealand. If you have questions, concerns, or requests relating to your personal information, you can contact our support team directly:
- Email: support@casiyou-casino-nz.com
- Phone: +64 4 736 0525
- Post: 2/318 Lambton Quay, Wellington Central, Wellington 6011, New Zealand
This Privacy Policy explains what personal information we collect, why we collect it, how it is used and shared, how long we keep it, and what rights you have over it. It applies to all users of this website who are located in New Zealand.
By registering an account or continuing to use our website, you acknowledge that you have read and understood this policy. If you do not agree with any part of it, you should stop using the site and contact us to close your account.
Our Legal Framework
CasiYou Casino handles personal information in accordance with the Privacy Act 2020 (New Zealand), which governs how organisations collect, use, store, and disclose personal information about individuals. The Act incorporates thirteen Information Privacy Principles that we follow in our day-to-day operations.
We also observe relevant obligations under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act), the Financial Transactions Reporting Act 1996, and any other applicable New Zealand legislation that requires us to collect, verify, or retain information about our players.
Where our operations involve processing the data of individuals in other jurisdictions, we apply equivalent standards of care appropriate to those regions.
Information We Collect
Information You Provide Directly
When you register, deposit funds, request withdrawals, or interact with our support team, we collect information you give us voluntarily. This includes:
- Full legal name, date of birth, and gender
- Residential address and postcode
- Email address and phone number
- Copies of government-issued identity documents (passport, driver licence) and proof of address where required for identity verification
- Payment details including card numbers (partially masked and stored securely), bank account details, cryptocurrency wallet addresses, and transaction records
- Source of funds information where required under AML/CFT obligations
- Any information you submit through our contact form or in correspondence with our support team
Information Collected Automatically
When you visit or use our website, certain data is collected automatically through cookies, server logs, and similar technologies:
- IP address and approximate geolocation
- Device type, operating system, and browser version
- Pages visited, time spent on each page, and navigation paths
- Session duration and login timestamps
- Game activity including bets placed, games played, win and loss records, and session length
- Referral source (how you arrived at our site)
Information From Third Parties
In some cases we receive information about you from third-party sources. This may include:
- Identity verification services and Know Your Customer (KYC) providers
- Payment processors and financial institutions
- Fraud detection and AML screening services
- Analytics and marketing partners
- Responsible gambling tools and self-exclusion registers
Why We Collect and Use Your Information
We do not collect personal information for its own sake. Each category of data serves a specific, legitimate purpose, and we only use your information in ways that are consistent with those purposes.
Account Registration and Management
To open and maintain your account, verify your identity, allow you to log in securely, process your deposits and withdrawals, and manage your account settings and preferences.
Legal and Regulatory Compliance
New Zealand law places specific obligations on operators like CasiYou Casino. We are required to:
- Verify the identity and age of players (you must be 18 or older to register and play)
- Conduct AML/CFT checks and report suspicious transactions where legally required
- Monitor player behaviour for signs of problem gambling and respond in accordance with responsible gambling obligations
- Retain transaction records for a minimum period as required by law
- Cooperate with law enforcement, regulatory bodies, or courts where we are legally compelled to do so
Fraud Prevention and Security
We use your information to detect and prevent unauthorised access, fraud, money laundering, and other illegal activity. This includes monitoring login activity, payment patterns, and gameplay behaviour for anomalies that may indicate abuse of our platform.
Customer Support
When you contact us, we use the information you provide and your account history to respond accurately and efficiently to your enquiry or complaint.
Service Improvement and Personalisation
We analyse aggregated and individual usage data to improve our website performance, understand which features players use most, fix technical issues, and optimise the overall experience on the platform.
Marketing Communications
If you have opted in to receive promotional messages, we may contact you by email or SMS about bonuses, new games, and offers available at CasiYou Casino. You can withdraw this consent at any time by clicking the unsubscribe link in any marketing email or by contacting us directly at support@casiyou-casino-nz.com. Withdrawing consent does not affect the lawfulness of any processing carried out before you withdrew it.
Responsible Gambling
We take our obligations around player welfare seriously. We use gameplay data, session information, and account history to identify patterns that may suggest a player is experiencing harm from gambling. Where we identify such patterns, we may contact the player, apply account limits, or take other steps consistent with responsible gambling best practice and our legal obligations.
Legal Bases for Processing
We rely on the following legal bases to process your personal information:
- Performance of a contract: processing your registration, deposits, withdrawals, and account management is necessary to fulfil the terms of your player agreement with us.
- Legal obligation: we are required by law to collect and process certain data for AML/CFT compliance, age verification, responsible gambling, and tax reporting purposes.
- Legitimate interests: fraud prevention, security monitoring, improving our services, and protecting the integrity of our platform represent legitimate interests that do not override your fundamental rights.
- Consent: for marketing communications and the use of non-essential cookies, we rely on your explicit consent, which you can withdraw at any time.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to function correctly and to give us insight into how the site is being used. A cookie is a small text file stored on your device when you visit a website.
Types of Cookies We Use
- Essential cookies: these are required for the website to operate. They manage your session, keep you logged in, and ensure security features work properly. You cannot opt out of these.
- Analytics cookies: these help us understand how visitors navigate the site, which pages are popular, and where users drop off. We use this information to improve usability.
- Marketing and advertising cookies: these track your activity across our site and, in some cases, across third-party websites, to help deliver relevant promotional content. These are only placed with your consent.
- Functional cookies: these remember your preferences, such as language settings or display options, to personalise your experience.
You can manage cookie preferences through our cookie consent tool or by adjusting your browser settings. Note that disabling certain cookies may affect how some parts of the website function. For full details about cookies we use, please read our Cookie Policy.
How We Share Your Information
CasiYou Casino does not sell your personal information. We share it only where necessary and only with parties who are bound by appropriate confidentiality and data protection obligations.
Service Providers and Processors
We engage third-party companies to help us deliver our services. These include payment processors, identity verification providers, cloud hosting companies, email delivery services, customer support platforms, and analytics tools. These parties are permitted to use your information only for the purposes we specify and are contractually required to protect it.
Regulatory and Law Enforcement Bodies
We may disclose your information to the New Zealand Police, the Department of Internal Affairs, the Financial Intelligence Unit, or other authorities where we are legally required or permitted to do so. This includes reporting under the AML/CFT Act and cooperating with regulatory enquiries.
Business Transfers
If CasiYou Casino undergoes a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We would notify you in advance if your data were to be handled by a new entity with materially different privacy practices.
Responsible Gambling Partners
Where you have self-excluded or requested account restrictions, we may share limited information with responsible gambling services or self-exclusion registers to give effect to your request.
International Data Transfers
Some of our service providers are based outside New Zealand. Where we transfer your personal information overseas, we take steps to ensure that appropriate protections are in place, consistent with the requirements of the Privacy Act 2020. This may include entering into data transfer agreements that require the overseas recipient to protect the information to a comparable standard to that required in New Zealand, or satisfying ourselves that the destination country has comparable privacy laws.
How Long We Keep Your Information
We keep your personal information for as long as is necessary for the purposes described in this policy, or as required by law.
- Account information is retained for the duration of your account and for a minimum of seven years after account closure, as required under AML/CFT obligations.
- Transaction records are retained for at least five years from the date of each transaction, in line with financial reporting requirements.
- Identity verification documents are retained for at least five years from the end of our business relationship with you, or longer where required by law.
- Support correspondence is kept for a reasonable period to assist with ongoing enquiries or disputes.
- Marketing data is retained until you withdraw consent or request deletion, subject to any legal retention obligations.
When data is no longer needed and no legal obligation requires us to retain it, we delete or anonymise it in a secure manner.
Keeping Your Information Secure
We apply technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. These measures include:
- SSL/TLS encryption for data transmitted between your browser and our servers
- Encryption of sensitive data at rest, including payment information
- Role-based access controls so that staff can only access the data necessary for their role
- Regular security reviews and vulnerability assessments
- Secure, access-controlled data hosting facilities
No system connected to the internet can be guaranteed completely secure. If you become aware of any security concern relating to your account, please contact us immediately at support@casiyou-casino-nz.com.
Your Rights Under the Privacy Act 2020
As a New Zealand resident, the Privacy Act 2020 gives you specific rights in relation to your personal information held by CasiYou Casino.
Right of Access
You have the right to request a copy of the personal information we hold about you. We will respond to a valid access request within 20 working days. In some circumstances, we may decline access or provide access in a modified form where the law permits this, for example where disclosure would prejudice an ongoing law enforcement investigation.
Right to Correction
If you believe personal information we hold about you is inaccurate, incomplete, or misleading, you have the right to ask us to correct it. We will take reasonable steps to correct information or, if we disagree with your correction request, we will note your request alongside the record.
Right to Withdraw Consent
Where we rely on your consent to process your information (for example, for marketing emails), you can withdraw that consent at any time. Withdrawal of consent will not affect any processing that took place while consent was valid.
Right to Complain
If you believe we have not handled your personal information appropriately, you have the right to complain to the Office of the Privacy Commissioner. You can do this online at www.privacy.org.nz or by calling 0800 803 909. We encourage you to contact us first so we can try to resolve your concern directly.
How to Exercise Your Rights
To make a privacy request or exercise any of the rights above, please contact us by email at support@casiyou-casino-nz.com or by post to 2/318 Lambton Quay, Wellington Central, Wellington 6011, New Zealand. We may need to verify your identity before we can process your request.
Age Verification and Protection of Minors
CasiYou Casino strictly prohibits access by anyone under the age of 18. We do not knowingly collect personal information from minors. As part of our registration and verification process, we require players to confirm their age and, where we have cause to doubt it, to provide documentary proof.
If we discover that an account has been registered by or on behalf of a person under 18, we will close the account immediately, void any associated transactions, and delete or restrict the associated personal information to the extent permitted by our legal obligations.
If you believe a minor has registered on our platform, please notify us immediately at support@casiyou-casino-nz.com.
Responsible Gambling and Player Protection Data
CasiYou Casino is committed to minimising gambling harm. We collect and process gameplay data specifically to help identify players who may be at risk. This includes monitoring for extended session lengths, changes in deposit or wagering patterns, and other behavioural indicators associated with problem gambling.
If you set deposit limits, loss limits, session time limits, or request a self-exclusion, we retain a record of these measures even after your account is closed. This is to prevent circumvention of your own protection choices should you attempt to re-register. This retention is consistent with our legal obligations and our duty of care to players.
For support with gambling-related harm, you can also contact the Problem Gambling Foundation of New Zealand at www.pgf.nz or call the free helpline on 0800 654 655, available 24 hours a day.
Third-Party Links
Our website may contain links to third-party websites, including payment providers, game studios, or external resources. Once you leave the CasiYou Casino website, this Privacy Policy no longer applies. We are not responsible for the privacy practices of other websites and encourage you to review their policies before submitting any personal information.
Changes to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify registered players by email and/or by posting a prominent notice on the website. Continued use of the website after any changes take effect constitutes your acceptance of the revised policy.
We encourage you to review this page periodically to stay informed about how we handle your information.
Contact Us
For any privacy-related questions, requests, or complaints, please get in touch with our team:
- Email: support@casiyou-casino-nz.com
- Phone: +64 4 736 0525
- Post: 2/318 Lambton Quay, Wellington Central, Wellington 6011, New Zealand
- Office hours: Monday to Saturday, 9AM to 6PM
Online support is available 24/7 via our website at casiyou-casino-nz.com.