What Are Cookies and Why We Use Them
When you visit CasiYou Casino at casiyou-casino-nz.com, small text files called cookies are placed on your device. These files allow the website to recognise your browser on return visits, remember your preferences, and keep the platform running smoothly across sessions.
Cookies do not carry viruses, cannot access other files stored on your device, and do not identify you personally on their own. They store identifiers that become meaningful only in combination with other data we hold about your account or browsing session.
We use cookies for a range of purposes: keeping you securely logged in, making sure bonus offers display correctly, understanding how players navigate the site, and improving load times for games like Gates of Olympus or Lightning Roulette on Evolution Gaming tables. Without certain cookies, core features of the platform simply would not function.
Types of Cookies We Use
Strictly Necessary Cookies
These cookies are required for the website to operate. They handle session authentication, fraud prevention checks, load balancing across servers, and security token validation. You cannot opt out of strictly necessary cookies while continuing to use the site, as doing so would prevent login and account access entirely.
Functional Cookies
Functional cookies remember choices you make, such as your preferred language, currency display, or whether you have accepted our terms. They allow us to personalise your experience without requiring you to reconfigure settings on every visit.
Analytics and Performance Cookies
We use analytics cookies to understand how players interact with casiyou-casino-nz.com. This includes which pages are visited most often, how long sessions last, and where users encounter errors. The data is aggregated and does not identify individual players. These insights help us prioritise improvements to the platform.
Marketing and Targeting Cookies
Marketing cookies track visits across websites to help us show relevant promotions, including our welcome bonus of 100% match up to NZ$500 plus 100 Free Spins, to players who have previously shown interest in our offers. These cookies may be set by third-party advertising partners whose privacy policies govern their own data handling.
Third-Party Cookies
Some cookies on our site are placed by external services we rely on, including:
- Game providers whose titles are embedded on our platform
- Payment processors handling card, Apple Pay, Google Pay, and crypto transactions
- Live dealer software from Evolution Gaming
- Customer support chat tools used by our 24/7 support team
- Analytics platforms that help us measure site performance
CasiYou Casino does not control the cookies set by these third parties. We recommend reviewing the privacy and cookie policies of those providers directly.
Cookie Retention Periods
Cookies fall into two categories based on how long they remain on your device:
- Session cookies are temporary files that are deleted automatically when you close your browser. They are used mainly to maintain your login state and cart-like functionality during an active visit.
- Persistent cookies remain on your device for a set period, ranging from a few days to up to 24 months depending on their purpose. Persistent cookies are used for functions like remembering your display preferences and tracking long-term analytics trends.
Your Cookie Choices
Browser Controls
Every major browser allows you to view, block, or delete cookies through its settings. The steps vary slightly depending on which browser you use:
- Google Chrome: Settings > Privacy and Security > Cookies and other site data
- Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Microsoft Edge: Settings > Cookies and site permissions
Blocking all cookies will prevent you from logging in to your CasiYou account and will affect the functionality of most interactive features on the site.
Consent Banner
On your first visit to casiyou-casino-nz.com, you will see a cookie consent notice. You can accept all cookies, reject non-essential cookies, or customise your preferences by category. You may update your choices at any time by accessing the cookie settings option in the site footer.
Opting Out of Analytics
If you wish to prevent analytics tracking across websites, you can install the Google Analytics Opt-Out Browser Add-on, available at tools.google.com/dlpage/gaoptout. This does not affect cookies set for other purposes.
Cookies and Responsible Gambling Compliance
CasiYou Casino takes its responsible gambling obligations seriously. Certain cookies on our platform are used specifically to support safer gambling measures in line with New Zealand standards. These include:
- Storing self-exclusion status so that excluded players cannot access gaming areas
- Remembering deposit limit settings that players have applied to their accounts
- Enforcing session time reminders and cooling-off periods selected by the player
- Preventing marketing cookies from targeting players who have opted out of promotional communications
These cookies cannot be disabled by the player without undermining the responsible gambling protections applied to their account.
Privacy Act 2020 and Your Rights
New Zealand’s Privacy Act 2020 governs how personal information, including data collected via cookies, is handled. CasiYou Casino complies with the principles set out in that Act. Where cookies collect or process information that can be linked to an identifiable individual, that data is treated as personal information under New Zealand law.
Under the Privacy Act 2020, you have the right to:
- Request access to personal information we hold about you
- Request correction of any inaccurate information
- Ask us to explain how your information is used
- Complain to the Office of the Privacy Commissioner if you believe your rights have been breached
To exercise any of these rights, contact our team directly.
Do Not Track Signals
Some browsers allow users to send a “Do Not Track” signal to websites they visit. At present, there is no universally agreed standard for how websites should respond to these signals, and casiyou-casino-nz.com does not alter its data collection practices in response to Do Not Track requests. We rely instead on the consent options described in this policy.
Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use, updates to applicable law, or changes to our services. When material changes are made, we will display a notice on the site or prompt you to review and re-confirm your cookie preferences. Continued use of the site after any update constitutes acceptance of the revised policy.
Contact Us
If you have questions about how CasiYou Casino uses cookies, or if you wish to exercise your rights under the Privacy Act 2020, you can reach our team through the following channels:
- Email: support@casiyou-casino-nz.com
- Phone: +64 4 736 0525
- Post: 2/318 Lambton Quay, Wellington Central, Wellington 6011, New Zealand
- Online form: casiyou-casino-nz.com/contact-us
Our support team operates Monday to Saturday, 9AM to 6PM, and live chat is available around the clock for urgent matters.