This page sets out the licensing and regulatory framework under which CasiYou operates, and is intended to provide players with transparent, accurate and verifiable information about the legal basis for our services. CasiYou is committed to conducting its operations in full compliance with applicable laws and regulatory requirements.
1. Operator Details
CasiYou is operated by Rabidi N.V., a company incorporated and registered under the laws of Curaçao. The company holds registration number 157205 and its registered office is located at Zuikertuintjeweg z/n (Zuikertuin Tower), Willemstad, Curaçao.
All gaming services offered through the domain casiyou-casino-nz.com are provided by Rabidi N.V. as the licensed operator of record.
2. Gaming Licence
Rabidi N.V. holds a valid online gaming licence issued by the Curaçao Gaming Control Board (GCB), the statutory authority responsible for the regulation of online gambling in Curaçao. The licence is issued pursuant to the National Ordinance on Offshore Games of Hazard (NOOGH) and authorises the operator to offer real-money casino games, including slots, table games and live dealer products, to eligible players worldwide.
Licence number: OGL/2024/2061/0590
Licence type: Online Gaming Licence (B2C)
Issuing authority: Curaçao Gaming Control Board (GCB)
The licence may be verified directly through the official Curaçao Gaming Control Board register. Players are encouraged to conduct independent verification if required.
3. Territorial Scope and Service Availability
The services provided by CasiYou are made available to players in New Zealand, subject to applicable local laws and the terms of our operating licence. CasiYou does not accept registrations or wagers from players located in jurisdictions where online gambling is prohibited or where the operator does not hold a valid local licence.
Players are solely responsible for ensuring that their participation in online gambling is lawful under the laws of their country or territory of residence. CasiYou reserves the right to restrict access to its services from any jurisdiction at its discretion, including where regulatory changes render continued service provision impractical or non-compliant.
Restricted Jurisdictions
Residents of the following jurisdictions, among others, are not permitted to register or play on CasiYou: the United States of America, the United Kingdom, Australia, France, the Netherlands, Spain and any other territory expressly excluded under the terms of our operating licence or internal compliance policies. A full and current list of restricted territories is maintained within our Terms and Conditions.
4. Age Verification and Eligibility
CasiYou strictly prohibits participation by persons under the age of 18 years. Registration on the platform constitutes a legal declaration by the player that they are at least 18 years of age, or such higher minimum age as may be required by the laws of their jurisdiction of residence.
CasiYou implements mandatory age verification procedures as part of its Know Your Customer (KYC) framework. Documentary evidence of age may be requested at any time during the account lifecycle, including prior to the processing of any withdrawal. Where a player is found to be underage, their account will be immediately suspended, all funds will be frozen and the matter will be referred to the relevant authorities in accordance with our legal obligations.
We operate a strict policy against underage gambling and cooperate with third-party verification services to ensure the integrity of our age verification process.
5. Know Your Customer (KYC) Policy
In accordance with our licence conditions and applicable international standards, CasiYou operates a robust Know Your Customer programme. All registered players may be required to submit verification documentation prior to processing withdrawals, upon reaching defined deposit thresholds, or where our compliance team identifies a need for enhanced due diligence.
Standard KYC Documentation
- Government-issued photographic identification (such as a passport, national identity card or driver’s licence)
- Proof of residential address dated within three months (such as a utility bill or bank statement)
- Proof of payment method ownership (such as a photograph of a bank card, or a bank statement showing the account holder’s name)
- Source of funds documentation, where required under enhanced due diligence procedures
Failure to provide satisfactory KYC documentation within the specified timeframe may result in the suspension of withdrawal privileges or, where legally required, the restriction of account access. All documentation submitted is handled in strict accordance with our Privacy Policy and applicable data protection legislation.
6. Anti-Money Laundering (AML) Policy
CasiYou maintains a comprehensive Anti-Money Laundering programme consistent with the Financial Action Task Force (FATF) recommendations and the requirements imposed under our gaming licence. Our AML framework is designed to detect, prevent and report suspicious financial activity across all payment channels.
Key AML Measures
- Ongoing transaction monitoring to identify unusual patterns of deposit, wagering or withdrawal activity
- Risk-based customer due diligence, including enhanced due diligence for high-risk players or transactions
- Maintenance of accurate records of all transactions and customer identification data for the minimum period required by applicable law
- Mandatory reporting of suspicious transactions to relevant regulatory and law enforcement authorities
- Regular training of compliance personnel in current AML typologies and detection methods
CasiYou does not accept cash deposits under any circumstances. All payments must be made through verified payment methods associated with the registered account holder. The operator reserves the right to decline, reverse or freeze transactions where there are reasonable grounds to suspect financial crime or policy violations.
7. Data Protection and Privacy
CasiYou processes personal data in accordance with applicable data protection laws, including the principles set out under the General Data Protection Regulation (GDPR) and relevant local privacy legislation applicable to players in New Zealand, including the Privacy Act 2020.
Personal data collected from players is used exclusively for the following purposes:
- Account registration, verification and ongoing identity management
- Processing of deposits, withdrawals and transaction records
- Compliance with legal obligations, including KYC and AML requirements
- Detection and prevention of fraud, problem gambling and other prohibited conduct
- Customer support and communications directly related to account activity
Player data is not sold to third parties. Data may be shared with licensed payment processors, regulatory authorities and third-party service providers engaged under appropriate data processing agreements, solely to the extent necessary to fulfil the purposes described above.
Players have the right to request access to their personal data, to request correction of inaccurate data, and to request deletion of data subject to applicable legal retention requirements. Such requests may be submitted through the contact details provided in our Privacy Policy.
8. Responsible Gambling
CasiYou recognises that gambling can pose risks to a minority of players and is committed to providing a safe and controlled gambling environment. Our Responsible Gambling framework includes a range of tools designed to support informed and considered participation.
Player Protection Tools
- Deposit limits: Players may set daily, weekly or monthly deposit limits to manage their expenditure. Requests to decrease limits take effect immediately; requests to increase limits are subject to a cooling-off period.
- Loss limits: Players may set limits on the total net losses they are willing to incur over a defined period.
- Session time limits: Players may configure maximum session durations to control the time spent on the platform.
- Reality checks: Periodic on-screen notifications may be enabled to remind players of the time elapsed during an active session.
- Self-exclusion: Players may request temporary suspension or permanent closure of their account at any time. Self-exclusion requests will be processed promptly by our support team.
- Cool-off periods: Players may request a temporary break from gambling without permanently closing their account.
Support Organisations
Players in New Zealand who are experiencing difficulties related to gambling are encouraged to seek assistance from the following organisations:
- Problem Gambling Foundation of New Zealand: www.pgf.nz
- Gambling Helpline (New Zealand): 0800 654 655 (available 24 hours a day, 7 days a week)
- Gamblers Anonymous New Zealand: www.gamblers-anonymous.org.nz
CasiYou staff are trained to identify indicators of problem gambling behaviour and to respond in a supportive and appropriate manner. Where our monitoring systems identify patterns consistent with harmful gambling, our compliance team may proactively contact the affected player and apply protective measures where warranted.
9. Fairness and Game Integrity
All casino games available on the CasiYou platform utilise certified Random Number Generator (RNG) technology to ensure that game outcomes are random, unpredictable and free from manipulation. Games are supplied by licensed and regulated software providers whose products have been independently tested and certified by accredited testing laboratories.
The theoretical Return to Player (RTP) percentage for each game is documented and, where required, disclosed to players within the game interface or on the relevant game information page. CasiYou does not alter game mechanics or RTP parameters beyond those set by the originating software provider.
10. Dispute Resolution
CasiYou is committed to resolving player complaints promptly, fairly and transparently. In the event that a player wishes to raise a complaint, the following procedure applies:
- Stage 1 – Internal Complaint: The player should submit a written complaint to our customer support team via the live chat function or by email. The complaint will be acknowledged within 24 hours and a substantive response provided within 14 calendar days.
- Stage 2 – Escalation: If the player is not satisfied with the outcome of the internal complaint process, the matter may be escalated to our dedicated compliance team for senior review. Players should clearly state their grounds for escalation in writing.
- Stage 3 – Alternative Dispute Resolution (ADR): Where a complaint remains unresolved following internal escalation, players may refer the matter to an approved Alternative Dispute Resolution provider. Details of the applicable ADR provider are available upon request from our compliance team.
- Stage 4 – Regulatory Authority: Players retain the right to submit a complaint directly to the Curaçao Gaming Control Board at any stage of the process. Contact details for the GCB are available on the official website of the Curaçao Gaming Control Board.
CasiYou does not charge players any fee for submitting a complaint. All complaints are treated confidentially and handled without prejudice to the player’s legal rights.
11. Contact Information
For all regulatory, compliance or licensing enquiries, players may contact CasiYou through the following channels:
- Email: Available via the Contact Us section of the website
- Live Chat: Available directly through the platform interface
This page was last reviewed and updated in April 2026. CasiYou reserves the right to amend this information in response to regulatory changes, updates to our licence conditions or changes to our corporate structure. Players are advised to review this page periodically to remain informed of any changes.